Spa etiquette, without the guesswork

Visiting a day spa for the first time or trying a new location brings a few practical questions. Knowing what happens step by step helps you relax before your treatment even begins.

Every detail at Lantern Day Spa is designed for clarity, from published pricing to straightforward policies. Here is everything you need to know to prepare for your visit.

Arrival times and check in

For your first visit, please arrive 15 minutes before your scheduled appointment time. This extra window gives you space to complete a short health form and settle in without feeling rushed.

Returning guests should arrive 10 minutes prior to the treatment time. If you arrive late, the treatment still ends at its scheduled time so the next guest is not delayed, and the full price applies.

Consultations and comfort levels

Every treatment begins with a short consultation with your licensed provider. This is your time to share what you want from the session, identify areas to focus on or avoid, discuss preferred pressure, and note any health changes.

For massage and body treatments, undress to your comfort level. You remain covered with a sheet, and only the specific area being worked on is uncovered. Upper bodies are draped during facials. Tell your provider at any time if you want adjustments to pressure, warmth, or focus.

Environment and gratuity customs

Only guests with appointments may go past reception. To maintain a calm atmosphere for everyone, please keep phones on silent in the treatment and relaxation areas.

Gratuity is not included in treatment prices and is entirely at your discretion. You can leave a tip on a card, in cash, or from a gift card balance.

Our cancellation policy

We ask for at least 24 hours of notice if you need to change or cancel your appointment at no charge. Changes or cancellations made with less than 24 hours of notice incur a fee of 50 percent of the treatment price.

If an appointment is missed without notice, the full treatment price applies. Packages and couples treatments require 48 hours of notice for changes or cancellations.

Straightforward care at every step

We believe clear communication makes your time with us more comfortable. If you have questions about a specific treatment or need help preparing, our team is available by phone or email.