APPOINTMENTS AND ETIQUETTE
GUIDELINES FOR YOUR VISIT
The few policies that keep every appointment on time and every room quiet.
BOOKINGS
Reserving and cancelling
Holding an appointment
Book online or by phone. A card holds your appointment and is not charged unless the cancellation policy applies.
Changing or cancelling
Change or cancel at least 24 hours before your appointment at no charge. Under 24 hours incurs 50 percent of the treatment price, and a no-show incurs the full price.
Packages and couples
Packages and couples treatments require 48 hours notice to change or cancel.
Late arrival
Your treatment ends at its scheduled time so the next guest is not delayed, and the full price applies.
Gratuity
Gratuity is not included in prices and is at your discretion. It can be left on a card, in cash, or from a gift card balance.
ETIQUETTE
During your visit
Age requirements
Guests must be 18 or older for most treatments. Guests 16 and 17 may book facials, manicures, and pedicures with a parent or guardian present at check-in.
Quiet and phones
Keep phones on silent in the treatment and relaxation areas.
Only guests past reception
To keep treatment areas quiet, only guests with scheduled appointments may go past reception.
What to wear and draping
Undress to your comfort level for massage and body treatments. You are covered with a sheet, and only the area being worked on is uncovered. Facials are draped at the upper body.
Accommodations
Both spas are single story with accessible parking by the entrance, a step free entrance, an accessible restroom and at least one treatment room with a height adjustable table; tell the front desk when booking.
HEALTH
Health and pregnancy
Tell us before your treatment
Tell the front desk and your provider about pregnancy, recent surgery or injuries, skin conditions, allergies, blood thinners or other medications, and recent cosmetic procedures.
Pregnancy
Prenatal massage is offered from the second trimester after 14 weeks. Hot stone massage, body wraps, and the steam room are not offered during pregnancy.
When a provider changes a treatment
Providers may change or decline a treatment when it is not suitable based on your health disclosures.
This website does not give medical advice. Ask your doctor when unsure.
RETURNS
Products and lost items
Returning products
Unopened retail products may be returned within 14 days with a receipt.
Lost items
Lost items found at the spa are kept for 30 days.
Gift cards and memberships
Gift cards do not expire and have no fees. Memberships have a six-month minimum, then month to month, and cancel with 30 days notice.
Demonstration website: on a real spa site, the business approves every policy before it is published.
QUESTIONS ABOUT OUR POLICIES
If you have questions about a policy, call the front desk. Book online or by phone.
